FAQ's

FAQ's

Q. What currency can I pay in?
  • $ for US customers only

  • £ for the UK and all other countries

Q. Do I pay VAT?
  • Our UK store shows prices including 20% VAT.

  • You will only pay VAT at checkout if you are in the UK. You will be otherwise charged VAT at import at your local rate.

Q. How long does it take to ship?
  • This depends on where you are, and what shipping option you choose.

  • In stock items ship next working day .

  • Royal Mail in the UK takes on average 1-2 working days depending on the service chosen. UK UPS deliveries are expected arrive next day from dispatch.

  • International Mail and Courier options take 3-7 days but may be more as the shipments may be delayed by Customs processing.

  • More shipping information can be found HERE

Q. What is the Warranty?
  • We offer a 30 day no question money back guarantee.

  • Item must be returned as new, saleable condition, in all original packaging.

  • In addition we offer a 2 year manufacturers warranty for the repair or replacement of faulty goods.

  • If there is anything we can help you with, just get in touch and we'll get you sorted.

Q. Is my item in stock?
  • We add new stock on a weekly basis and have an stock system that updates stock levels and shipping estimate times. Please check the availability listed on the product page for its lead time. If the item has a wait list you will see the expected shipping date.

Q. Can you guys build my pedalboard?
  • Yes! We now offer a custom pedalboard service ( UK Only)

  • Check it out HERE!

Q. Can you tell me what I need to buy to power my pedals?