FAQ's
FAQ's
Q. What currency can I pay in?
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$ for US customers only
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£ for the UK and all other countries
Q. Do I pay VAT?
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Our UK store shows prices including 20% VAT.
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You will only pat VAT if you are in the UK or the EU.
Q. How long does it take to ship?
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This depends on where you are, and what shipping option you choose.
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In stock items ship next working day .
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Standard mail takes 3-5 working days.
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Special delivery and courier options take 1-3 days but may be more if the item needs to pass through customs.
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More shipping information can be found HERE
Q. What is the Warranty?
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We offer a 30 day no question money back guarantee.
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Item must be returned in a saleable condition.
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In addition we offer a 2 year manufacturers warranty for the repair or replacement of faulty goods.
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If there is anything we can help you with, just get in touch and we'll get you sorted.
Q. Is my item in stock?
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We have an automatic stock system that updates stock levels and shipping estimate times every day, so if it says its in stock, its is. If the item has a wait list you will see the expected shipping date.
Q. Can you guys build my pedalboard?
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Yes! We now offer a custom pedalboard service
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Check it out HERE!
Q. Can you tell me what I need to buy to power my pedals?
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Sure, just purchase a Custom Power Path Diagram and we'll get it all sorted out for you.