FAQ's

FAQ's

Q. What currency can I pay in?

  • $ for US customers only

  • £ for the UK and all other countries

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Q. Do I pay VAT?

  • Our UK store shows prices including 20% VAT.

  • You will only pat VAT if you are in the UK or the EU.

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Q. How long does it take to ship?

  • This depends on where you are, and what shipping option you choose.

  • In stock items ship next working day .

  • Standard mail takes 3-5 working days.

  • Special delivery and courier options take 1-3 days but may be more if the item needs to pass through customs.

  • More shipping information can be found HERE

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Q. What is the Warranty?

  • We offer a 30 day no question money back guarantee.

  • Item must be returned in a saleable condition.

  • In addition we offer a 2 year manufacturers warranty for the repair or replacement of faulty goods.

  • If there is anything we can help you with, just get in touch and we'll get you sorted.

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Q. Is my item in stock?

  • We have an automatic stock system that updates stock levels and shipping estimate times every day, so if it says its in stock, its is. If the item has a wait list you will see the expected shipping date.

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Q. Can you guys build my pedalboard?

  • Yes! We now offer a custom pedalboard service

  • Check it out HERE!

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Q. Can you tell me what I need to buy to power my pedals?

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