SUPPORT / FAQ / MANUALS
Here you'll find frequently asked questions, manual downloads and more…
Do I pay VAT?
You will only pay VAT if you are in the UK or the EU.
All countries outside the EU are VAT exempt so the 20% VAT will be removed at checkout when you enter your details.
How long does it take to Ship?
This depends on where you are, and what shipping option you choose. In stock items ship next working day. Standard mail takes 3-5 working days, special delivery and courier options take 1-3 days but may be more if the item needs to pass through customs.
Where does my product ship from?
Orders to the USA ship from our warehouse based East Coast US. All other orders ship from our HQ in the UK.
What is the Warranty?
We offer a 30-day no question money back guarantee. Item must be returned in a saleable condition.
In addition we offer a 2 year manufacturers warranty for the repair or replacement of faulty goods.
If there is anything we can help you with, just get in touch and we'll get you sorted.
Is my item in stock?
We have an automatic stock system that updates stock levels and shipping estimate times every day, so if it says its in stock, its is. If the item has a wait list you will see the expected shipping date.
Can you guys build my pedalboard?
Yes! We now offer various custom pedalboard service - CLICK HERE to find out more!
Can you tell me what I need to buy to power my pedals?
Sure, just purchase a Power Path diagram and we'll get it all sorted out for you...
G2 MIDI + APP - for G2 Backup, G2 Remote Control, G2 Display and much more...
Our GigRig MIDI + App is now available to download via the iTunes/ App Store HERE
Click on the boxes below for extra downloads to help get you started
To use the App you'll need a Opto-Isolated MIDI to USB cable, available from our store and the appropriate Apple approved Camera Cable for your IOS device.