Welcome to our Product Support page

This is the fastest way to get support for any of our products. Simply follow these three steps

1. Choose your product 

2. Search the list to see if we have an answer to your question

3. If you still need to contact support PLEASE fill out the form and attach any supporting docs and we'll get back to you asap. 

MIDI IN
Midi input discuss
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Power Requirements
here's the info to power your remote Loop 2
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Power Requirements
The QMX requires SO much power
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How do I power my Atom?
G3 Atom needs SO much more power
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How Do I Power My G3?
G3 Power Info
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How Do I Power My G2?
This is how you power your G2.
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How Do I Power This Pedal?
This is how you power this pedal
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How Do I Power My Three2One?
This is how you power your Three2One.
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How Do I Connect My Cinco?
This is how you connect your Cinco.
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Cinc Cinco TRS Connections
Each connection on. TheGigRig Cinco Cinco is TRS, which means there are separate connections for the tip, ring and sleeve. This means that the cinco can be used with both standard mono connections AND TRS connections.
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Remote Loopy2 Power Requirements
This is what you need to power your Remote Loopy2
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Connecting Multiple Amps Effects Loops To G2
There is a couple of ways in which you could connect two Amplifiers FX loops within G2:

If you are wanting to use both Amps simultaneously:

. G2 Loop 9 Send - Humdinger Input
. Humdinger Buffered Output - Amp 1 Input
. Amp 1 FX Loop Send - Loop 9 Mono Return
. Humdinger Isolated Output - Amp 2 Input
. Amp 2 FX Loop Send - Loop 9 Stereo Return
. Output 1 - Amp 1 FX Loop Return
. Output 2 - Amp 2 FX Loop Return

Or you could run a single Pre-amp into one/both power amps:

. G2 Loop 7 (e.g.) Send - Amp 1 Input
. Amp 1 FX Loop Send - Loop 7 Return
. G2 Loop 8 Send - Amp 2 Input
. Amp 2 FX Loop Send - Loop 8 Return
. Output 1 - Amp 1 FX Loop Return
. Output 2 - Amp 2 FX Loop Return

* this second example would only allow you to use a single pre-amp, however you'd be able to run either pre-amp
into either/both power amps, you'd also be able to place mono effects in the FX loop of both Amplifiers in this setup.
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Connecting Multiple Amps FX Loops To G3 Atom
There is a couple of ways in which you could connect two Amplifiers FX loops within G3 Atom:

If you are wanting to use both Amps simultaneously:

. G3 Loop 4 Send - Humdinger Input
. Humdinger Buffered Output - Amp 1 Input
. Amp 1 FX Loop Send - G3 Atom Loop 4 TIP Return
. Humdinger Isolated Output - Amp 2 Input
. Amp 2 FX Loop Send - G3 Atom Loop 4 RING Return
.Make sure you enable STEREO or Parallel On Loop 4
. Output 1 - Amp 1 FX Loop Return
. Output 2 - Amp 2 FX Loop Return

Or you could run a single Pre-amp into one/both power amps:

. G3 Atom Loop 4 (e.g.) Send - Amp 1 Input
. Amp 1 FX Loop Send - Loop 4 Return
. G3 Atom Loop 5 (eg) Send - Amp 2 Input
. Amp 2 FX Loop Send - Loop 5 Return
. Output 1 - Amp 1 FX Loop Return
. Output 2 - Amp 2 FX Loop Return

* this second example would only allow you to use a single pre-amp, however you'd be able to run either pre-amp
into either/both power amps, you'd also be able to place mono effects in the FX loop of both Amplifiers in this setup.
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Using Multiple Amplifiers Effects Loops With TheGigRig G2
There is a couple of ways in which you could connect two Amplifiers FX loops within G2:

If you are wanting to use both Amps simultaneously:

. G2 Loop 9 Send - Humdinger Input
. Humdinger Buffered Output - Amp 1 Input
. Amp 1 FX Loop Send - Loop 9 Mono Return
. Humdinger Isolated Output - Amp 2 Input
. Amp 2 FX Loop Send - Loop 9 Stereo Return
. Output 1 - Amp 1 FX Loop Return
. Output 2 - Amp 2 FX Loop Return

Or you could run a single Pre-amp into one/both power amps:

. G2 Loop 7 (e.g.) Send - Amp 1 Input
. Amp 1 FX Loop Send - Loop 7 Return
. G2 Loop 8 Send - Amp 2 Input
. Amp 2 FX Loop Send - Loop 8 Return
. Output 1 - Amp 1 FX Loop Return
. Output 2 - Amp 2 FX Loop Return

* this second example would only allow you to use a single pre-amp, however you'd be able to run either pre-amp
into either/both power amps, you'd also be able to place mono effects in the FX loop of both Amplifiers in this setup.
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Using Multiple Amplifiers Effects Loops With TheGigRig G3
There is a couple of ways in which you could connect two Amplifiers FX loops within G3:

If you are wanting to use both Amps simultaneously:

. G3 Loop 9 Send - Humdinger Input
. Humdinger Buffered Output - Amp 1 Input
. Amp 1 FX Loop Send - G3 Loop 9 Mono Return
. Humdinger Isolated Output - Amp 2 Input
. Amp 2 FX Loop Send - G3 Loop 10 Stereo Return
. Output 1 - Amp 1 FX Loop Return
. Output 2 - Amp 2 FX Loop Return

Or you could run a single Pre-amp into one/both power amps:

. G3 Loop 7 (e.g.) Send - Amp 1 Input
. Amp 1 FX Loop Send - Loop 7 Return
. G3 Loop 8 Send - Amp 2 Input
. Amp 2 FX Loop Send - Loop 8 Return
. Output 1 - Amp 1 FX Loop Return
. Output 2 - Amp 2 FX Loop Return

* this second example would only allow you to use a single pre-amp, however you'd be able to run either pre-amp
into either/both power amps, you'd also be able to place mono effects in the FX loop of both Amplifiers in this setup.
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Where Will My Order Ship From?
All U.S. orders are shipped within the U.S. from our fulfilment centre in Delaware.

All other orders are shipped from our headquarters located at Royal Wottoon Bassett in the U.K.

Please note we now ONLY sell direct.
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If I'm ordering internationally, what taxes will I need to pay?
All orders within the U.K. and the U.S. are sent internally, ie, all U.K. orders are sent from the U.K. and all U.S. orders are shipped from within the U.S. so there will be no extra taxes to pay.

For anyone else ordering internationally from our U.K. site, since Brexit we no longer charge VAT at the point of checkout. It is instead charged by your local Customs at the point of import at your local rate.

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Trails
Trails blah blah blah
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Tuner
Thanks for your enquiry about the G3/Atom Tuner Mod.

We are currently in conversation with our shipping agent to work out the most efficient way to get units back and get them modded.
I've noted down your email and name in a spreadsheet of interest, we’re working hard to organise the logistics of this in order to be as efficient as possible, so please be patient with us. As soon as we have more detailed information we’ll get back to you with any further details we need to get you scheduled in.


Here’s a couple of questions we’ve had so far

Q. How long will it take?
A. It all depends on where you are. The mod itself doesn’t take very long but we need to schedule the units in for the mod, then update the software, perform a final test etc. Once this is done we need to organise the return shipping. We’ll get it done as efficiently as possible

Q. How much will it cost?
A. We will mod your units for free, but you’ll need to cover the shipping cost and any other fees. We’re working with our agent trying to mitigate any customs fees where possible - as temporary imports this shouldn’t be an issue. Once we have the details of this we’ll let you know

Q. I’m handy with a soldering iron, can I do the mod myself?
A. Unfortunately no. Apart from a small mod to one of the circuit boards we need to re-flash the display driver and that takes specialist knowledge and equipment, and can only be done at our production facility in the UK

Q. Can I just update my unit?
A. If you G3's serial number is above 1775 or your Atom's serial number is above 1312 you can just update your unit without sending it back in.
If your G3/Atom serial is lower than these and you wish to install the tuner, please get in touch via the form below

Q. Can I get my unit modded anyway in the U.S.?
A. No, it can only be done at our production facility in the UK

Q. I’m in the UK, can I just bring my unit by to be modded?
A. We may be able to organise for you to drop your unit off, but our production facility isn’t open to the public. In most cases it will be much more efficient to post the unit to us

Q. How accurate is the tuner?
A. +/-1 cent which puts it in line with tuners like BOSS TU3, Korg Pitch Black and DigiTech Hardwire
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How Do I Use G3 With The Effects Loop Of My Amp?
Connecting your amps' FX loop to G3/Atom is simple.
A helpful way to visualise it is to think of your amps' pre-amp as simply another effects pedal.
The FZ loop in your amp is simply an insert point between your pre-amp and your power amp. So all we're going to do is place the amps' pre-amp in a loop of G3/Atom exactly as we would a normal pedal.
1. Place the pedals you want to go into the front of your amp into the first loops of G3/Atom.
2. Select the loop on G3/Atom where you want to place your pre-amp.
3. Insert your amps' pre-amp into your chosen G3/Atom loop by connecting the SEND from your G3/Atom loop to the front of the amp (your amps main input), and from the amps' FX SEND to the return of your chosen G3/Atom loop. You MUST have this loop activated for all presets
4. All G3/Atom loops AFTER your pre-amp loop will see the signal from your pre=amp, exactly the same as if they were in your amps' FX loop.
5. Connect OUT1 from G3/Atom to your amps' FX RETURN.

So all G3/Atom loops before the pre-amp loop will be sent to the input of the amp, while all loops after will be seeing the pre-amp signal.

Remember, you MUST include your pre-amp loop on ALL presets, otherwise you'll bypass the preamp and be plugged directly into the power amp.

Check out the attached image and video for more info
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CONTACT SUPPORT

If you can't find what you're looking for then contact our technical team who will be able to point you in the right direction with all GigRig products