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General FAQ's


Here you'll find some of the most frequently asked questions...

Do I pay VAT?

You will only pay VAT if you are in the UK or the EU. 
All countries outside the EU are VAT exempt so the 20% VAT will be removed at checkout when you enter your details.

(If you are a registered business in Europe and have a VAT number and would like to have the VAT removed from your purchase, please email us with your details for validation before placing your order and we can place you in the appropriate customer category.)

How long does it take to Ship?

This depends on where you are, and what shipping option you choose. In stock items ship by next working day (orders placed before 2pm GMT we aim to ship same day). UK orders should be delivered in 1-2 days. USA domestic orders (2-4 days). International delivery times vary based on location, service and Customs/ Border processing times.


Where does my product ship from?

Orders to the USA ship from our East Coast US based warehouse. All other orders ship from our UK Warehouse.

What is the Warranty?

We offer a 30-day no question money back guarantee. Item must be returned in a saleable condition.

In addition we offer a 2 year manufacturers warranty for the repair or replacement of faulty goods.
If there is anything we can help you with, just get in touch and we'll get you sorted.


Is my item in stock?

We have an automatic stock system that updates stock levels and we restock weekly. If ,however, the item has a wait list or is temporarily out of stock, you will see the expected shipping date on the item's main product page. If you have any query about availability, just get in touch. 

Can you guys build my pedalboard?

Yes! We now offer various custom pedalboard service - CLICK HERE to find out more!

Can you tell me what I need to buy to power my pedals?

Sure, just purchase a Power Path diagram and we'll get it all sorted out for you...

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