Shipping FAQs

When will my order be dispatched?

We aim to process and dispatch any orders of in stock items, placed before 2pm (GMT) the same day.

In stock orders placed after 2pm GMT will be processed for dispatch the next working day.

Please allow 48 hrs for digital delivery of Custom Power Path orders. Orders placed for this service after 12pm (GMT) on a Friday will be processed next working day (Monday with the exception of public Holidays).

Estimated delivery dates will be provided for out of stock items.

Do you do Saturday Delivery ?

We unfortunately cannot offer any guaranteed Saturday Deliveries at this time.

We would advise customers requiring goods for the weekend that they place there orders before 2pm (GMT) on Wednesday for the best chance of delivery for the weekend.

There's no shipping service available for my address, can I place an order?

The GigRig ships worldwide. For US deliveries we ship directly from our US warehouse. All other countries are shipped from our UK warehouse.

If you require delivery to Russia please contact our dealer PedalZoo as we are unfortunately unable to successfully deliver direct to our Russian customers.

If you still have any problems in placing your order please contact us directly with your order details and shipping address and we'll do whatever we can to resolve them.

I live in the USA, will I have to pay Customs Duty?

We have a warehouse in the USA for all dispatches to US customers. This means you will not not have to pay any international customs charges for goods shipped within USA borders.

Shipping Information

UPS Standard®
Service Details
Delivery Time

UPS Standard®
Scheduled day-definite
delivery throughout Europe

Tracked service for less urgent shipments to destinations within
the EU, Liechtenstein, Norway and Switzerland.

Requires signature on delivery

UK delivery from end of next working day from dispatch ( Ireland and Scottish Highlands 1-2 working Days)

European transit times will vary depending on destination.

For more information please see the UPS Standard European Transit Time Map


UPS Express Saver®
Service Details
Delivery Time

UPS Express Saver®
Delivery during the next
business day across Europe
and fast delivery worldwide

Tracked worldwide service

Requires signature on delivery

Delivery to most business areas within the UK by 12.00 noon the next day after dispatch.

- Next business day delivery during the day to virtually all other European business

- End of second business day delivery to most business addresses in all major business areas in Canada.

- Delivery during the day within 2 to 3 business days to Asia.

Delivery Time
Service Options
Country Information



We cannot provide direct shipping - please contact PEDALZOO to place an order.


Contact PEDALZOO for infomation



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© 2017 The GigRig Limited.  

All Rights Reserved.

Visitors - By Appointment Only


Office Hours:

Monday - Friday - 10am - 6pm

The GigRig Limited

Unit 85 Basepoint Business Centre

Rivermead Drive

Swindon SN5 7EX

United Kingdom

Tel: +44 (0)1793 602452