SHIPPING FAQ's
When will my order be dispatched?
We aim to process and dispatch any orders of in stock items, placed before 11am (GMT) ( orders shipping via UPS) / 12pm (Royal Mail) the same day.
In stock orders placed after 11am GMT will be processed for dispatch the next working day.
Please allow up to 3 working days for digital delivery of Custom Power Path orders. Orders placed for this service after 12pm (GMT) on a Friday will be processed next working day (Monday with the exception of public Holidays).
Estimated availability dates will be provided for out of stock items. These can be found on the product pages of our online stores.
*MAY BANK HOLIDAY - SHIPPING INFORMATION*
We will be dispatching orders until 12pm on Friday 2nd May. After this, we will next be dispatching on Tuesday 6th May.
Do you do Saturday Delivery ?
We unfortunately cannot offer any guaranteed Saturday Deliveries at this time.
We would advise customers requiring goods for the weekend that they place there orders before 11am (GMT) on Wednesday for the best chance of delivery for the weekend.
There's no shipping service available for my address, can I place an order?
The GigRig ships worldwide.
Should your location not be listed and you still have any problems in placing your order please contact us directly on support@thegigrig.com with your order details and shipping address and we'll do whatever we can to resolve them.
I live in the USA, will I have to pay Customs Duty?
US Orders are dispatched from the UK and delivered direct to you, Duty Paid, via FedEx International Connect Plus (unless an alternative method is selected at Checkout).
Free Shipping is offered when purchasing the G3 Switching Systems and shipped via FedEx International Connect Plus service.
Tracking details will be supplied to track your order.
The prices you see on the store are the prices you pay.
We will deliver your order duty paid, meaning we will pay any import duties that apply to your order.
SHIPPING INFORMATION
UK
Service
Service Details
Delivery Time
FedEx
Tracked Next working day Delivery throughout the UK
UK delivery from end of next working day from dispatch ( Ireland and Scottish Highlands 1-2 working Days)
Royal Mail Tracked 24
Tracked Next working day Delivery throughout the UK
Royal Mail Tracked 48
Tracked 2-3 working days Delivery throughout the UK
International
Service
Service Details
Delivery Time
FedEx
Tracked worldwide service dispatched from the UK
Royal Mail International Tracked
Tracked International service for orders up to 2kg
FedEx standard (EU) or FedEx Express Saver (ROW) for orders over 2kg. (on some occasions we may choose to use an alternative courier where FedEx is not available to your location, in such cases we will always select a reputable carrier such as UPS, DHL etc)
Delivery times will vary depending on location.
For international orders it is also possible there will be further delays if your order requires processing by your local Customs border.
USA
Delivery Time
Service Details
Service
FedEx
Tracked service dispatched from UK warehouse
Average delivery time 7-14 working days